OnlineHelp service

Sure, all software has a built-in help-system. Such a help-system is usually an encyclopedia with a number of articles on the product capabilities, configuration, troubleshooting etc. However, it doesn’t always give a good and sufficient answer to the problems that a user might have when he or she works with the software.

We provide Support service for MS CRM users where they can get answers about how to use the system via live chat or even screen sharing if a direct assistance is necessary. We have a substantial experience in MS CRM and our end goal is to instruct the users and help you get your tasks done.

My name is Hans Veldman. I have large experiences in implementing Dynamics CRM for small and enterprise organizations. My specialties are on Technical and Functional areas of Microsoft Dynamics CRM. I’m a Certified Microsoft Dynamics CRM and Microsoft Professional Consultant.

I’m here available to answer your questions.
 

My name is Sergei Gusev. I’m a Microsoft Certified System Engineer and Business Management Solutions Specialist for Microsoft Dynamic CRM 4.0 Installation, Deployment, Customization and Configuration.

Here I am, available, just for you.

Our services

We have substantial experience in many IT areas and would be very interested in applying it for your projects in the following areas:


CRM & ERP

  • Custom business logic add-ons, functional extensions
  • Installation, deployment and configuration
  • Customization of forms, reports, business processes and workflow automation
  • Integration with external software
  • Data migration
  • TrixBox and E-Commerce integration
  • Consulting and support

Mobile solutions

  • iPhone, Symbian, Windows Mobile, Android solutions
  • E-commerce solutions implementation
  • Games, entertainment, multimedia applications development
  • Server applications integration
  • Databases integration
  • Online/Offline features development
  • Social networks integration

B2B solutions

  • Business processes automation
  • Document management systems development and integration
  • External products integration
  • Reporting and analysis extensions development
  • Long-term products development

B2C Solutions

  • E-Commerce portals implementation
  • Community sites creation and integration
  • Leisure software development
  • Content management systems integration
  • Mobile applications development

Web & RIA Development

  • Public and internal web portals development
  • Online games implementation
  • Interactive extensions for B2B systems
  • Advanced media players development
  • E-Commerce modules development
  • Staff testing and knowledge systems development
  • Content management systems integration

Databases

  • Logical and physical design
  • Indexing strategy development
  • Queries optimization and performance tuning
  • Integration with reporting and business intelligence services
  • Legacy databases conversion

Microsoft Technologies

  • Web development on ASP.NET
  • Microsoft CRM, AX, NAV development and integration
  • RIA applications development on Silverlight
  • Classic desktop and WPF rich graphic applications development
  • Workflow and SOA-based development using WWF and WCF
  • SharePoint portals customization and integration
  • MS SQL Server with Reporting and Analysis Services

Java Development

  • Enterpise solutions development
  • Web systems and rich web applications implementation
  • Mobile applications development
  • Software integration
  • Multi platfroms clients and server-sides development

C++ Development

  • Cross-platform development
  • Multi-threaded and parallel computing applications
  • Embedded devices and real-time systems

Custom software development

In order to best satisfy our clients we adjust our delivery model to the needs of the particular project. We propose three business models:

Fixed Price

Fixed Price model works good when the scope, requirements and the schedule of the project are well defined. In this case it’s a cost effective model with low risks. The main benefit of this model is that the customer can rely on the fixed budget.

Time & Materials

For most of the projects it’s pretty hard to define the requirements of the projects beforehand. For most customers it’s critical to have an ability to change the requirements on-the-fly to make more money with their business.

Specifically for this case we can offer Time & Materials model that provides enough flexibility to change specifications during development process.

In the scope of this business model we provide services based on direct labor hours at fixed hourly rates and materials at cost. We maintain detailed timesheet reporting in order to ensure our customers they pay only for worked hours. During the development process we send out weekly reports on the tasks carried out on each day of the week with the total number of hours spent on this particular project.

Offsite Development Center (ODC)

Offsite Development Center assumes a dedicated team of engineers who work full-time for our customer but are located at our site. We support hiring of the local engineers, provide equipment, working environment and managerial services. Salaries, taxes, management overhead and fixed costs are paid by the customer.

Essentially ODC is your development site or branch in an offsite location. The main benefits are that you get highly skilled engineers for lower rates plus you don’t need to think of overheads such as HR, legal, taxes, environment and equipment.