A live chat for you web portal - an assistant for your potential customers.
Our eService-based ChatOnline accelerator for Microsoft Dynamics CRM 4.0/5.0 offers live chat features for the web portal and due to seamless integration with MS CRM allows your portal visitors irrespective of their status - logged or anonymous - to extensively communicate with the CRM system behind the portal: submit requests, create cases, while leads are created automatically and saved into the CRM.
Impress you visitors with incredible assistance and increase their satisfaction.
Whenever a visitor comes to your website and can’t find the necessary information or after browsing your website a visitor decides to ask a question, the ordinary means of communication such as email or telephone do not provide the decent level of interactivity or it just takes too much effort to dial a number or write an email and owing to the lazy nature of any human being simply leaves your website - as a result the visitor is discontented and is unlikely to get back to you, and you lose a potential customer.
Can there be a solution? Of course you can try to place enough information to cover just every issue that a visitor might be inquiring about. But isn’t it way better and effective to give an answer to the inquiry through live chat embedded into your website?
To Use our ChatOnline is the solution, you will improve customer satisfaction and solve the problem of shopping cart abandonment which arises mainly from the unavailability of any timely support for customers.
Increase your sales through your customers’ loyalty.
Or perhaps you own a web store and your visitor is in the process of making a purchase in your shop but suddenly faces a problem or some obstacle or just wants to satisfy curiosity or inner need to have a conversation with somebody before making a final decision to have an assistance in lulling prudence - do you really want to risk this customer’s loyalty by just not providing the “final-step” help?
You can provide this assistance via phone line or email, but it’s usually time-consuming and inconvenient.
We advice you the only sensible solution possible - add interactivity to your web site and introduce a tool that will allow you to have a personal approach to every visitor and your visitor to have a live communication with you.
Introduce real assistance with our ChatOnline to the portal visitors - and boost sales and increase customer loyalty.
Address you visitors personally
You’d like to address every visitor personally and be able to run targeted marketing? And you have a Dynamics CRM system and you want your portal to be integrated with CRM?
For personal approach to every visitor and to make targeted marketing possible, you can use your MS CRM system, because eService & ChatOnline CRM Accelerator is already integrated with MS CRM system. So all the chat sessions, all the submitted requests, cases and leads are represented in the CRM system.
Moreover, a visitor is able to communicate with your MS CRM system, create entries and work with the contents via the portal’s interface.
ChatOnline is an effective e-commerce tool for portals that provides a remarkably convenient way for customer support service and live assistance.
While your portal visitors can always reach you - you don’t give them an opportunity to let you reach them.
Reach your visitors, gain more information about your portal visitors and give your visitors an opportunity to speak to you.