Cost justification
Let’s assume that your marketing specialist costs you 3000€ a month so one hour of his work costs 17€.
Using Microsoft CRM marketing specialist will probably have different complexity questions. The specialist can try to solve these problems by him-/herself and
probably will not be successful in this process. He/she can also ask a technical support specialist for some help. In consideration of the response transaction and
writing the letter it will take about 2 hours for marketing specialist to get the right answer. It means that searching for the answer on the marketing specialist's
question will cost about 34€. What if your company has several specialists, for example 5? Then company loses 170€ a day.
Of course, your sellers and marketing specialists will ask for help less and less while they learn how to use the CRM system – but let’s estimate loss of your company
in a year perspective in consideration of each of these 5 specialists faces one small problem a day and spends one hour for solving it. One month will then cost you 1870€ and one year – 22’440€!
Now let's count how much you can save using WaveAccess OnlineHelp service: by just pressing a button on the CRM toolbar, a user gets immediate technical support and gets his/her problem solved
within 5 or 15 minutes – depending on how difficult the problem is. So it’s about 6 times more efficient rather than making your qualified personnel look for an answer for some technical question.
And taking into consideration that our OnlineHelp support will cost you 32€ per hour, you will save 1870€ – (5 specialists × 1/6 hr × 32€ per hr) = 1283€ per one month, and it is 15400€ for a year.
What comes with the cost of WaveAccess support service?
OnlineHelp installation
Our specialists will install OnlineHelp application to your Dynamics CRM and make the necessary settings, so you don’t need to care about the technical aspects.
Support service
Once OnlineHelp is installed for you, your CRM users will be supplied with the instant support of our experienced team for a period defined by the tariff option of your choice.
How much does OnlineHelp support service cost?
Our basic rate for OnlineHelp service is 32€ per hour. Below is the pricing table showing our duiscounts against amount of prepaid support time. Please don't hesitate to contact WaveAccess to find out more about our pricing options and to select tarification that best fits your company.
| Tariff |
Price / Discount |
| Hourly |
32 € |
| 10 hours |
1 % |
| 50 hours |
2 % |
| 100 hours |
3 % |
| 300 hours |
6 % |
| 1000 hours |
12.5 % |
| 1 month unlimited |
1 % |
| 3 month unlimited |
1.5 % |
| 6 month unlimited |
3 % |
| 1 year unlimited |
11 % |