What is the purpose of the Chat in Microsoft Dynamics CRM?
The purpose of the chat inside of Microsoft CRM is to allow CRM users ask questions about how to use the system without leaving the program. Moreover they will ask people who have a substantial experience with Dynamics CRM and what is most important are really willing to help the user to perform what he needs. Their end goal is to educate the users and help them to get their tasks done.
How does OnlineHelp application work and how does it look like?
OnlineHelp chatting application is installed for your CRM as an update to Dynamics CRM Customization.
After installation there will appear OnlineHelp button with an icon on the main toolbar of your Microsoft CRM, by clicking on which the chat window opens, and your personnel get necessary information.
Within what time frame support service is provided?
Our expert team is ready to help you from 9:00 till 18:00 GMT.
Is your support team qualified enough to solve our problems quickly?
All our OnlineHelp support experts are Microsoft certified specialists and have at least two years of experience in implementing and customizing Microsoft Dynamics CRM for organizations of different sizes and industries.
How much does OnlineHelp support service cost?
Yes the source code of our OnlineHelp is available and you can change it as you want after an agreement with WaveAccess.
If you would like to try our service, the Hourly tariff may be expedient for you. It’s also good if your personnel have good enough experience in using Dynamics CRM and don’t need much support time.
We provide flexible tarification for OnlineHelp service. Please see our pricing table.