Cost justification
We provide our OnlineHelp license and perform application installations for free for CRM integrators using our OnlineHelp support service, so it’s 715€ economy at the very beginning of providing instant support service to your clients using our chatting tool.
You get your partner margin of 10$ (what is about 7.14€) from every hour of support service provided by WaveAccess experts.
Let’s suppose your customers have 10 CRM users at the average, and every one of them uses only 1 hour for support cases every day at the beginning period of using Dynamics CRM. Of course, they will ask for help less and less while they learn how to use the system – let’s assume that customer’s users need, for example, 1.2 times less daily support time every next day. So you will get 10 hrs × 7.14€ = 71.4€ for the 1st day, (10 hrs / 1.2) × 7.14€ = 59.5€ for the second day, 10 hrs / 1.22 × 7.14€ = 49.6€ for the third one etc.
Summing daily income per average customer for the first 30 days, we get that you can earn at least 425€ just for the first month of providing OnlineHelp support service to a single client with our CRM experts team involved.
As you can see there is a substantial profit with OnlineHelp support service besides improving your company competitiveness and earning clients’ loyalty.
What comes with the cost of service?
OnlineHelp licenses
We provide free OnlineHelp license for your every client that purchases OnlineHelp support service.
OnlineHelp installations
We will gladly install OnlineHelp application for CRM implementations that you deliver to your customers. Of course you can do it yourself if you prefer.
Support service
Once OnlineHelp application is installed for your customer, their CRM users will be supplied with our instant support for a period defined by the tariff option of their choice.
How much does OnlineHelp support service cost?
Our basic rate for OnlineHelp service is 32€ per hour. Below is the pricing table showing our duiscounts for your clients against amount of prepaid support time. Please don't hesitate to contact WaveAccess to find out more about our pricing options and to select tarification that best fits your company.
| Tariff |
Price / Discount |
| Hourly |
32 € |
| 10 hours |
1 % |
| 50 hours |
2 % |
| 100 hours |
3 % |
| 300 hours |
6 % |
| 1000 hours |
12.5 % |
| 1 month unlimited |
1 % |
| 3 month unlimited |
1.5 % |
| 6 month unlimited |
3 % |
| 1 year unlimited |
11 % |