What is the purpose of the chat in Microsoft Dynamics CRM?
The purpose of the chat inside of Microsoft CRM is to allow CRM users ask questions about how to use the system without leaving the program. Moreover they will ask people who have a substantial experience with Dynamics CRM and what is most important are really willing to help the user to perform what he needs. Their end goal is to educate the users and help them to get their tasks done.
Will I need programmers to enable (include) the chat on my customer CRM? How will it look like?
No, you will not. We will gladly install and setup OnlineHelp application on your customer’s CRM. But if you prefer to install it yourself, it’s quite easy – everything will be done by the special installer. You will need just to follow steps of the straight forward wizard.
OnlineHelp chat window has Dynamics CRM 4.0 look and feel and is brought when a user clicks the OnlineHelp button in the main CRM toolbar.
What does OnlineHelp support include?
We offer integration and customization to your CPM OnlineHelp remotely without wasting your time.
Our qualified support service is provided for your customers by our Microsoft certified specialists who have years of experience in different aspects of Microsoft Dynamics CRM. Our team of engineers is led by Hans Veldman, Certified Microsoft Dynamics CRM and Microsoft Professional Consultant and owner of the Microsoft Dynamics CRM Blog.
Within what time frame support service is provided?
Our expert team is ready to help you from 9:00 till 18:00 GMT.
Is your support team qualified enough to solve our problems quickly?
All our OnlineHelp support experts are Microsoft certified specialists and have at least two years of experience in implementing and customizing Microsoft Dynamics CRM for organizations of different sizes and industries.
How much does OnlineHelp support by WaveAccess cost?
We provide several pricing options for your convenience; 22% of any tariff sum goes to you as your partner margin. For all the options we round the support case time up to 10 minutes.
We provide flexible tarification for OnlineHelp service. Please see our pricing table.